
Return Policy
To be eligible for a return, items must be returned within 7 days of delivery and must be unused, unworn, unwashed, and in their original condition, including any original packaging, tags, or accessories (if applicable).
Customers are responsible for all return shipping costs unless the return is due to an item arriving damaged, defective, or because the wrong item was sent. Original shipping charges are non-refundable.
Approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount. Refunds will be processed after the returned item has been received and inspected to ensure it meets the return eligibility requirements.
SilverRose reserves the right to deny any return that does not meet these return conditions. By placing your order, you acknowledge that you have read and agree to our Return & Refund Policy.
Questions
If you have any questions before placing your order, I’m always happy to help. Please don’t hesitate to reach out through the contact form.
Return details by product type
Personalized, Custom Items, Finale Sale or clearance Items
Final Sale.
Ready-to- ship Handmade items
Return within 7 days of delivery.
Boutique Items(Bags jewelry & other Accessories)
Return within 7days of delivery. All earrings are final sale because of hygiene.
Damaged or Incorrect Orders
Contact as soon as order is received with photos for a replacement or for a return.
Thank you for supporting SilverRose. Every purchase helps support my dream of creating handcrafted gifts made with love and magic.